Best sellers
Products informations
- How to choose the right size of clothes?
- The product i want is no longer available, what should i do?
- Are your photos contractual?
- How do i maintain my products?
- I have a question about a product
- How to create my customer account?
- How can i modify my customer account information?
- Are my personal data protected?
- How do i subscribe/unsubscribe from the newsletter?
- How do i reset my password?
- How to create a wishlist?
- How to place an order on the site?
- I'm stuck at a step, what should i do?
- I have not received an order confirmation email, what should i do?
- Can i cancel or modify my order after confirmation?
- What payment methods are available?
- Are payments secure?
- How to use a coupon code ?
- How to pay with a gift card?
- How to pay with loyalty checks?
- Can i pay in several installments?
- Is it possible to order by phone?
- Why can't i validate my payment?
- What are the delivery methods and costs?
- What are the delivery times ?
- Can i pick up my order at the store?
- How long do i have to pick up my order (excluding home delivery)?
- Can i change my delivery address?
- I wish to make a gift, can i provide the postal address of the recipient?
- How to track my order ?
- one or more items is missing in my order, what to do?
- I have not received my order, what to do?
- How to return an item and within how long?
- Can i make a return to the store?
- Can i exchange an item purchased online?
- By what method of payment are returned items reimbursed and within what deadlines?
- I paid with a gift card, can i get a refund?
- Need help ?
- I am a professional, how can i contact you?
- Comment creer une liste de naissance ?
- Comment avertir mes proches de la creation de ma liste ?
- Comment modifier ma liste ?
- Comment suivre les contributions sur ma liste ?
- Comment participer a une liste ?
- Comment clôturer une liste ?
- How to use my list?
Customer account
Order
Paiement
Delivery
Retours & Remboursement
Nous contacter
Birth list
Products informations
On the product sheets of our clothing and accessories, you have a size guide (next to the add to cart button). You can also consult our size guides directly from this link, accessible at the bottom of all the pages of our site.
We invite you to reconnect regularly in the following days to check if the product is back in stock. You can also subscribe to our newsletter if you want to be the first to know about our news and our special offers.
All product photos are taken by experienced professionals, so that you have the most accurate view of the product as possible. However, if despite our efforts, there were differences between our product photos and reality, we would be grateful if you would let us know in order to improve their presentation. If an item were to disappoint you in relation to its photo rendering, know that it is possible to send it back to us and have it refunded.
All maintenance advice is given in the item sheets on the site as well as on the product labels. We recommend that you strictly follow these instructions.
We try to provide as much information as possible in the sheet of each product. However, if you are looking for specific information that is not mentioned in the sheet, you can contact our customer service.
Customer account
To create your account on Natalys.com, click on the "My Account" icon at the top right, from any page on the site. Fill in the requested information and validate the creation of your account. You can also create your Natalys.com account by linking your Facebook or Google account.
To modify your personal information, your address book or your means of payment, you must first log in to your account. Then click on the section whose information you want to modify and then on the validation button. Please note that all mandatory fields must be completed for the modification to be taken into account.
In accordance with the General Data Protection Regulations of June 20, 2018, the information you transmit to us is only used for the processing of your order and our commercial relationship. Under no circumstances will they be shared with third parties or resold without your permission.
To subscribe to the newsletter, enter your e-mail address in the Newsletter section at the bottom of the page, from any page of the site. You can unsubscribe from the newsletter by clicking on the unsubscribe link at the bottom of all our communications sent by e-mail.
If you forgot your password, you can get it by email on the login page by clicking on the "Forgot your password?" link. ". Be careful to respect the upper and lower case letters of your password. We also invite you to check the spams of your mailbox if you do not immediately receive the reset email.
If you have created an account and are logged in, you can easily create your wishlist and find it at any time in your account. From a product sheet, simply go to the sheet of the product you want to add, then click on the heart-shaped icon. In your shopping cart, you can click on "Save my selection". This will automatically add all the products in your cart to your wishlist. You can then transfer part of your selection or all the products to your basket or share it with your loved ones.
Please note that products are not reserved when they are in your wishlist.
Please note that products are not reserved when they are in your wishlist.
Order
Choose all the items you need and add them to your basket by clicking on the button in the product sheet. You can use the search bar to more easily find the product you are looking for. Then click on the shopping cart icon at the top right of any page on the site and select "Confirm my order".
You will then be prompted to enter your personal information, choose your delivery method and select your payment method. Once all the information is complete, click "Validate". You will then receive an order confirmation e-mail and the order will be sent in preparation for dispatch within 2 to 5 days.
You will then be prompted to enter your personal information, choose your delivery method and select your payment method. Once all the information is complete, click "Validate". You will then receive an order confirmation e-mail and the order will be sent in preparation for dispatch within 2 to 5 days.
If you are stuck at a stage of the order, first check that your profile is complete and that all your personal information necessary for the order is filled in (email address, telephone number, delivery address, etc.). You can complete them in your profile or directly from the order page.
If you are still having difficulties, do not hesitate to contact our customer service who will be able to help you.
If you are still having difficulties, do not hesitate to contact our customer service who will be able to help you.
We invite you to check your unwanted or “spam” mailbox. If after 48 hours, you have not received an order confirmation email, do not hesitate to contact our customer service.
If your order is finalized, i.e. if you have already paid for your order online, it is currently impossible for us to modify its content or cancel it for technical and logistical reasons. We therefore encourage you to place a new order for the other products you may need. You can then make a return or refuse delivery to obtain a refund for your order.
Paiement
Several payment methods are accepted on the Natalys website.
You have the choice between:
Credit Card: Credit Card, American Express, Visa or MasterCard.
Paypal: We offer secure payment with Paypal in 4 installments at no additional cost from 30€ of purchase.
Payment in 3x with Alma (from XX€): the first installment must be paid when placing the order.
Gift card and e-gift card: You can pay for all or part of your order by indicating the number of your card or e-gift card.
Loyalty voucher: If you join the Natalys loyalty program.
Google Pay
Apple Pay All payment methods offered by Natalys are fully secure.
You have the choice between:
Credit Card: Credit Card, American Express, Visa or MasterCard.
Paypal: We offer secure payment with Paypal in 4 installments at no additional cost from 30€ of purchase.
Payment in 3x with Alma (from XX€): the first installment must be paid when placing the order.
Gift card and e-gift card: You can pay for all or part of your order by indicating the number of your card or e-gift card.
Loyalty voucher: If you join the Natalys loyalty program.
Google Pay
Apple Pay All payment methods offered by Natalys are fully secure.
You can make your purchases on our site with complete peace of mind. All your purchases on Natalys.com are protected and secure. Your bank details are encrypted and disappear automatically after payment. By paying with PayPal, your financial information is never shared, so you benefit from protection against fraud.
Enter the promo code in the dedicated field when filling your basket. We strongly recommend that you finalize your order immediately after entering your code to avoid any malfunction that would cause you to lose the benefit.
You can pay for all or part of your order by gift card in store or on Natalys.com. If the amount of the gift card is less than the total of the order, you must pay the balance by the other means of payment offered. If the amount of the gift card is greater than the total of the order, the order will be paid for entirely by gift card.
The balance of the gift card remains credited to your account. You can use several gift cards to pay for your order. On the purchase tunnel payment method selection page, select the gift card by entering the gift card number, then enter the amount to be used and confirm. Renew the operation as many times as you wish.
The balance of the gift card remains credited to your account. You can use several gift cards to pay for your order. On the purchase tunnel payment method selection page, select the gift card by entering the gift card number, then enter the amount to be used and confirm. Renew the operation as many times as you wish.
In store, you just have to present the barcode received in your email when you go to checkout. On our site Natalys.com, you must first validate your basket, fill in your details and choose your delivery method. Once at the payment stage, you can select the loyalty coupon available in your customer account, and complete if necessary with another means of payment.
You can pay in 3 instalments from €XX of purchase, via our partner Alma. The first installment will be paid when the order is placed, the 2nd installment on D+X and the 3rd installment on D+X.
In order to ensure optimal transaction security, we do not yet offer order taking by telephone.
If your payment doesn't go through, check that your card numbers or expiration date aren't wrong.
Check with your bank that it does not block payment. If you wish to pay by gift card, check that your balance is sufficient and that the expiration date has not yet passed.
Check with your bank that it does not block payment. If you wish to pay by gift card, check that your balance is sufficient and that the expiration date has not yet passed.
Delivery
Delivery costs differ depending on the delivery method selected when validating your order.
Store Delivery: Free on all orders
Home delivery: 5.90€ – free for orders over 100€
Delivery to relay points: 4.90€ – free for orders over 100€
Furniture delivery: 49.90€ – free for orders over 750€
Store Delivery: Free on all orders
Home delivery: 5.90€ – free for orders over 100€
Delivery to relay points: 4.90€ – free for orders over 100€
Furniture delivery: 49.90€ – free for orders over 750€
Orders are prepared within 2 to 5 working days, then are delivered to the carrier according to the delivery method chosen.
Please note that during exceptional periods (sales, private sales, etc.), preparation times may be extended by a few working days.
Please note that during exceptional periods (sales, private sales, etc.), preparation times may be extended by a few working days.
You can choose the nearest Natalys store to you as the delivery address. When the package is delivered to the store, an email will be sent to notify you of its receipt. You can pick up your package within X working days of delivery. Beyond this period, your order will be returned to the Natalys warehouses. Upon receipt, the package will be returned to stock and you will be refunded the amount of your order.
Once your order has arrived at the post office or pick-up point, you have 10 days to collect it.
If you have chosen to pick up in store, a confirmation email will be sent to you when your order is ready. Then you have X days to pick up your order.
If you have chosen to pick up in store, a confirmation email will be sent to you when your order is ready. Then you have X days to pick up your order.
If your order is shipped, unfortunately we can no longer change the delivery address. If it is still in preparation, you can contact us to make your modification request. However, we cannot guarantee that it will be taken into account, given the short time between preparation and shipping, from a logistical point of view.
Do you want to make a gift and have it delivered directly to the person? It's very simple, you just have to indicate, when ordering on the site, "Delivery to another address", and enter this new address. You can change or delete this address at any time in your "My Account" area.
You can check the status of your order in your customer area, by clicking on "My orders". As soon as your order leaves our warehouse, you will automatically receive an e-mail informing you of this and indicating the tracking number for your package. You can then track your package at any time on the carrier's website.
If an item is missing from your package (and it does not appear on your delivery note), we invite you to check beforehand whether an explanatory email has been sent to you by our services on the day of shipment of your order. If necessary, we kindly ask you to contact us, specifying the reference concerned. We will be able to tell you if it is an error in our warehouse or if the product in question is out of stock. Depending on the nature of the problem, we will reship or refund.
If you still have not received your package after 10 days and no delivery notice has been left for you, remember to check the status of your package on the carrier's website using the link sent by email. You can also contact our customer service for additional information.
Retours & Remboursement
For any order placed on Natalys.com, you have a right of withdrawal of 30 days, from the date of receipt of your package, to return the items ordered to us.
This right is exercised by the partial or total return of your order. To obtain a return form and authorization number, see the Returns section of your account.
You can return your item under the following conditions:
- in its original packaging,
- with the order form
-with the duly completed return form,
- with the return number correctly written on your package (essential to be able to receive it).
Attention: Items returned incomplete, spoiled, damaged, deteriorated or having visibly been used, cannot be taken back. The return of the product will be at your expense. We recommend the Colissimo followed for the shipment of your package. Indeed, the return of the product is at the risk and peril of the customer. Upon receipt of your package, a first e-mail will confirm that your return has been taken care of. A second e-mail will indicate the validation of your return, detailing the resulting refund. The refund will be issued to your original payment method within 14 days. If your credit card expires before your refund is processed, a bank check will be drawn up and mailed to you. For the return of furniture or bulky items requiring collection, we invite you to contact our customer service. Returns are not accepted for services whose execution has begun, with the customer's agreement, before the end of the 30-day period provided for previously (eg gift card).
Please note: All Natalys branded items sent to you are subject to very careful quality control. If, despite all our efforts, you have noticed a quality problem with one of our Natalys brand products, we invite you to return it to us by following the return procedure. After expertise, we will refund your item and return costs (upon presentation of an invoice from La Poste). We will not be able to ship the item back to you.
This right is exercised by the partial or total return of your order. To obtain a return form and authorization number, see the Returns section of your account.
You can return your item under the following conditions:
- in its original packaging,
- with the order form
-with the duly completed return form,
- with the return number correctly written on your package (essential to be able to receive it).
Attention: Items returned incomplete, spoiled, damaged, deteriorated or having visibly been used, cannot be taken back. The return of the product will be at your expense. We recommend the Colissimo followed for the shipment of your package. Indeed, the return of the product is at the risk and peril of the customer. Upon receipt of your package, a first e-mail will confirm that your return has been taken care of. A second e-mail will indicate the validation of your return, detailing the resulting refund. The refund will be issued to your original payment method within 14 days. If your credit card expires before your refund is processed, a bank check will be drawn up and mailed to you. For the return of furniture or bulky items requiring collection, we invite you to contact our customer service. Returns are not accepted for services whose execution has begun, with the customer's agreement, before the end of the 30-day period provided for previously (eg gift card).
Please note: All Natalys branded items sent to you are subject to very careful quality control. If, despite all our efforts, you have noticed a quality problem with one of our Natalys brand products, we invite you to return it to us by following the return procedure. After expertise, we will refund your item and return costs (upon presentation of an invoice from La Poste). We will not be able to ship the item back to you.
You can return one or more items from your order, free of charge, to the Natalys store nearest you. After quality control and validation, the returned item will be refunded within 14 days by credit card or gift card (depending on the initial method of payment). You cannot return bulky furniture or childcare items (e.g. strollers, high chairs, car seats, etc.) to the store. As these items require removal, we invite you to contact customer service directly if necessary.
It is not possible to exchange an item purchased on Natalys.com. Any item purchased online must be returned to our warehouse or in-store (under certain conditions). After quality control and validation, it will be refunded within 14 days.
The refund will be made to your original means of payment within 14 days of receipt of your return package. If your credit card expires before your refund is processed, a bank check will be drawn up and mailed to you.
If you paid for an item online using a gift card, a new gift card will be credited with the amount corresponding to your refund. If your return is made in a store, it will give you your new gift card directly. If your return is made at our warehouse, a new virtual gift card will be credited with the amount corresponding to your refund and will be sent directly to you by e-mail within 14 days of the date of receipt of your returned item.
Nous contacter
You can write to us at serviceclient@natalys.com or via the following contact form.
The teams strive to respond to your requests as soon as possible.
FORM :
Name* :
First name* :
E-mail* :
Message* :
The teams strive to respond to your requests as soon as possible.
FORM :
Name* :
First name* :
E-mail* :
Message* :
Are you a journalist, architect, decorator, hotel or event professional and would like to contact us for information about our collections and products? We invite you to contact us at the following email address: contactpro@natalys.com
Birth list
Nous vous offrons la possibilité d’ouvrir une liste de naissance dans l’une de nos boutiques ou directement sur notre site internet.
Pour créer votre liste sur notre site internet, il vous suffit de créer un compte ou de vous connecter à votre compte client. Après avoir renseigné les informations de votre liste, vous pouvez ajouter les articles de votre choix depuis les fiches produit ou vous aider de nos listes d’inspiration.
Pour créer une liste de naissance en boutique, rendez-vous dans le magasin de votre choix afin de bénéficier d’un accompagnement personnalisé.
Pour créer votre liste sur notre site internet, il vous suffit de créer un compte ou de vous connecter à votre compte client. Après avoir renseigné les informations de votre liste, vous pouvez ajouter les articles de votre choix depuis les fiches produit ou vous aider de nos listes d’inspiration.
Pour créer une liste de naissance en boutique, rendez-vous dans le magasin de votre choix afin de bénéficier d’un accompagnement personnalisé.
Une fois votre liste créée, vos proches peuvent maintenant y contribuer en ligne ou dans l’une de nos boutiques. Pour les prévenir que votre liste est ouverte, vous pouvez par e-mail un lien direct vers votre liste ou diffuser l’information via les réseaux sociaux. Pour cela, il vous suffit de vous connecter à votre compte client, d’aller dans la rubrique « Liste de naissance » puis de sélectionner la liste que vous souhaitez partager.
Vous pouvez, à tout moment, consulter, modifier ou clôturer votre liste de naissance. Pour cela, vous devez vous rendre dans votre compte, rubrique « Liste de naissance ». C’est ici que vous pourrez également ajouter ou supprimer des produits.
Lorsqu’un don est effectué sur l’une de vos listes, vous êtes immédiatement alerté par e-mail. Toutes les informations concernant un don et son donateur (prénom, nom, montant de la participation, message personnalisé) sont disponibles dans votre espace Mon compte, rubrique « Liste de naissance ». Vous pouvez remercier directement le donateur en lui envoyant un message. Sur chaque liste figure aussi le montant total des dons depuis l’ouverture et le montant disponible, suite à vos divers achats.
Une personne de votre entourage a créé une liste et vous souhaitez lui offrir un produit de sa sélection ? Vous avez deux façons de retrouver cette liste :
Vous pouvez ensuite consulter les produits ajoutés à la liste par les futurs parents et leur offrir une participation du montant de votre choix. Ils pourront utiliser ce montant comme une cagnotte, pour acheter un ou plusieurs produits de leur liste.
- Soit la personne vous a envoyé un e-mail et il vous suffit de cliquer sur le lien qui vous redirige directement vers la liste
Soit vous effectuez une recherche à partir de la page « Liste de naissance » en renseignant le nom et/ou le numéro de la liste dans la barre de recherche
Vous pouvez ensuite consulter les produits ajoutés à la liste par les futurs parents et leur offrir une participation du montant de votre choix. Ils pourront utiliser ce montant comme une cagnotte, pour acheter un ou plusieurs produits de leur liste.
Une liste de naissance est valable un an à compter de sa date de création. Passé ce nombre de jours, la liste sera fermée automatiquement. Mais, avant cela, vous pouvez à tout moment clôturer votre liste manuellement. Attention, une liste clôturée ne peut plus être consultée par vos amis et proches, et ne peut pas être réouverte. Vous pouvez demander, à la clôture de la liste, une conversion
Once you've received your first donations, you can start purchasing the items from your list using your fund. Add your items to the cart, confirm your order, and select your list at the "Payment" step."
You have a question ? Find the most frequently asked questions by visitors to our site.
If despite everything, you don’t find the answer to your question, don’t hesitate to contact us by email here or by phone at 01 84 03 85 30.
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