Privacy policy

The data processor is the company NATALYS, publisher of the website www.en.natalys.com, registered under number 652 050 832 with the Trade and Companies Register of Bobigny, with headquarters located at 49-51 rue Emile Zola, 93100 Montreuil, France. S.A.S. [simplified joint-stock company] with capital of €1,903,312 and intra-community VAT number FR 68652050832.

Natalys collects, uses, stores, and transmits certain personal data provided by its Customers (hereinafter the "Data") in strict compliance with French data protection law, in particular the provisions of Law No. 78-17 of January 6, 1978, known as the "Information Technology and Civil Liberties Act," and those of Regulation (EU) No. 2016/679 of 27 April 2016, known as the General Data Protection Regulation.

By using this website, you authorize the collection and use of information as described herein.

We collect and use personal data when you register on our website or in a store. These data are collected in order to create a customer account, only if doing so is necessary for the sale process to be carried out, and also to offer you a more personalized and pleasant shopping experience.

When you register on the website, we collect your surname, given name, email address, loyalty card number, telephone number, and date of birth.

If you wish to create an account, simply register on the website www.en.natalys.com by clicking the "Login" tab on the home page. Next, simply enter the personal details and click on the "Approve" tab. When you register, you choose a password. If you try to register and an error message appears, stating that your login name has already been used, that means your email address has previously been used to create a Natalys account. If you no longer remember the password associated with that email address, click on the "Forgot password" link and you will immediately receive a password in your inbox.

The Data collected by Natalys during use of the website may include languages spoken, economic and financial information, information about your personal life, banking details, identifying data, voice recordings in the event of contact with the support team, and technical data (web browser version, operating system version, IP address, and identifying data about the device from which you log in).

If you wish to receive exclusive notifications about new offerings from Natalys, simply register for the "NEWSLETTER" on the website. Customers who hold loyalty cards will receive private sale and promotional newsletters.

When you subscribe to our newsletter, you agree that we may use the personal data you provide to contact you by email and/or text message with information about content and products available on our website. These data are used to provide personalized offers to you.

Your personal data will be suitably protected in accordance with the sensitivity thereof. We will apply physical protection measures, such as restricted access to sites, and electronic protection measures, such as requiring a password for access to personal data stored on a computer.

Your personal data are processed by internal departments responsible for customer data, customer relations, and newsletters. These include the marketing and communications departments, after-sales service, and in-store sales associates.

We also use the services of trusted providers to conduct tasks such as package delivery and bank card payment processing. We take care to ensure that these providers comply with this Policy and with all applicable privacy laws.

We neither sell nor rent out collected data to third parties for marketing purposes without the formal consent of the individuals in question.

When authorized or required by law, we may share these data in response to any claim, legal proceeding, or investigation in order to ensure compliance with the Terms and Conditions of Sale and to safeguard the assets and security of Natalys and its employees.

Moreover, in the event of sale or purchase of a company or assets, we reserve the right to share collected data with the seller or buyer of that company or those assets.

We disclaim any liability with regard to the personal data that you share or post on our social media. Those data are not covered by this Policy, as those accounts are public and the data may be viewed or read by anyone.

Natalys saves the Data only for as long as needed for the transactions for which they were collected and in compliance with the French or European legal or regulatory obligations in force.

In general, the data are stored after the initial login to the website so long as the customer has not deleted his/her account and for a period of no more than 36 months from the time of data collection or the last contact made by the user or the closure of the customer account.

Cookies are stored for a period of no more than 13 months.

Any Customer may exercise the following rights by sending an email to rgpd@groupe-gpe.com:

This allows the Customer to obtain a copy of his/her personal data, upon presentation of proof of identity and provided that the conditions for exercise of this right are met.

This allows the Customer to request that inaccurate or complete data be amended, updated, or deleted.

This allows the Customer to demand the erasure of his/her personal data, free of charge, to the extent permitted by the legal obligations by which we are bound. Any customer also has the option to delete his/her account and the personal data associated with it. In the event of account deletion, we save the data if necessary, until all of your questions and claims regarding our services are resolved after the closure of your account, or if we are required to save your information to comply with legal terms. You cannot delete data that is still required in order to provide services that you have requested, in particular regarding compliance with and execution of contracts pertaining to delivery of an order.

This allows the Customer to receive the personal data he/she has provided in a structured, commonly-used, machine-readable format, and to transmit it to another data processor.

This allows the Customer to bring a claim before the CNIL [French National Commission on Information Technology and Civil Liberties] https://www.cnil.fr/fr/Plaintes) and to bring legal action in court if the Customer finds that his/her rights have not been respected.

Our Website is particularly attentive to the needs of our customers.

We use cookies to provide you personalised service and relevant services and offers.

A cookie is a piece of information stored on your device by the server of the website that you visit. It contains several pieces of data: the name of the server that has stored it, an identifier in the form of unique number, possibly an expiry date, etc.

This information is sometimes stored on your computer in a simple text file which a server can access to read and store information.

Cookies play an essential role in the operation of the natalys.com website. Their main objective to improve your browsing experience on the site.

Some cookies memorise your preferences and certain information relating to your browsing activity on our site (pages viewed, etc.). For example, it is thanks to cookies that the natalys.com website remembers your shopping cart so that you can complete your online purchases.

The cookies issued by our company are notably used to improve the presentation of the site and the information concerning the products offered (thus aiming to make this information more relevant according to the preferences expressed by the user).

Cookies also allow us to better adapt and personalise our offers.

We use several types of cookies:

Cookies strictly necessary for browsing the site.

Cookies that allow you to identify yourself and thus access your account, your shopping cart, etc.

Cookies that memorise the windows or other elements that open on the site and which you have already viewed during a previous visit.

Cookies that allow us to adapt the presentation of the site to the device’s preferences for display.

Cookies that enable us to establish visitor statistics.

Cookies that allow us to assess the general use of the website by internet users.

Cookies that allow us to provide offers related to the centres of interest of internet users.

Advertising cookies are likely to be placed on your device in order to identify your centres of interest through the products viewed on our site and to collect browsing data in order to personalise the advertising that is addressed to you (more relevant and adapted) by our partners exterior to our website.

It is thanks to cookies that we can also offer you a selection of appropriate products and services.

Other cookies are issued by third parties. There is no comprehensive list of third-party cookies since it is constantly evolving.

You can at any time choose to configure your computer to accept or refuse cookies.

However, you should be aware that this may affect your browsing comfort and prevent you from accessing certain services.

You can:

Systematically store all the cookies issued on the website visited; in principle, this is the default setting on your computer.

Or, systematically refuse all cookies issued on the website visited

Either configure your browser software so that it allows you to accept or, on the contrary, to refuse the various cookies that may be offered to you regularly.

The agreement thus given is valid for a maximum period of 13 months from the first deposit in the terminal equipment You can modify your choice of cookies at any time via the cookie manager accessible here : Configure my cookies

If you refuse cookies issued by our company or delete cookies already stored by our company, you may not be able to benefit from certain content and services on our site (including cookies that enable the creation of an online account or the use of certain features of the natalys.com website).

Where relevant, due to the impossibility for our services to store or consult the cookies that you have decided to delete or refuse, we disclaim any responsibility for the consequences related to the defective operation of our services.

Or, configure your browsing software in such a way that it allows you to accept or refuse the different cookies that may be regularly proposed to you.

Depending on what you want and depending on the browser that you use, go to the page provided for this purpose in order to set up your computer, i.e.:

For Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

For Safari: https://www.apple.com/legal/privacy/en-ww/cookies/

For Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Edge: https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy

For Opera: https://help.opera.com/en/?s=cookies&product=latests

If you no longer wish to receive the Natalys newsletter, you can unsubscribe by clicking a link at the bottom of each newsletter. If you no longer wish to receive text messages, reply STOP to a text message you have received. In most cases, when it appears that an unsubscribe request has not been processed, it is because you have more than one email address and one of them is forwarding messages to the address from which you are trying to unsubscribe.